Lifeline Aotearoa

About Us

Lifeline has been helping New Zealanders in crisis since 1964. It is predominantly run by trained volunteers who are supervised by paid employees.

All volunteers on our community helplines undergo world class counselling training and supervision, providing a caring and professional service to a wide range of people in need.

Dealing with thoughts and feelings all by yourself can make the hard times more difficult and sometimes the toughest thing is talking about them. That’s where Lifeline can help.

Kids being there for kids

kidsline-buddiesKidsline is New Zealand's original telephone counselling service for all kids up to 18 years of age. Kidsline is uniquely about kids being there for other kids - we are the only national child helpline in the world where between 4pm – 9pm weekdays every counsellor is a secondary school student.  The people who answer the phone at Kidsline are called ‘Buddies.’

They are year 12 and 13 students who are specifically trained to help children and young people.

Some things kids talk to us about are friendships and bullying, parents separating, blended families, feeling sad or stressed, being angry, grief and loss, what happened at school today or anything at all!

Making callers feel welcome and safe

Our helplines are confidential and non-judgemental. Our volunteers will listen carefully and treat callers with respect. We will help explore some options about what can be done next and always try to make callers stay safe.

Support the work we do

Lifeline's free, 24/7 helplines receive no Government funding, and relies on public donations to continue to provide its free services. To support Lifeline’s work by making a donation go to