STEPSforward Family Services and Support Centre

About Us

STEPSforward, formally known as Hibiscus Coast Family Services, has been operating since 1997. We recognise that families come in all forms and children may be cared for by grandparents, other kin and non-kin carers.

All services are free, confidential and are easy to access. These are available to families in Whangaparaoa, Orewa, Waiwera, Silverdale, Stillwater, Wainui, Waitoki and Dairy Flat.
The organisation is a not-for-profit charitable entity and is funded by government, philanthropic organisations and public donations.

Our staff are police vetted under the Vulnerable Children Act 2014 and are first aid trained. We have an amazing governance committee with a wealth of skills and knowledge in both management and family work.

How we help families

Our qualified social workers offer a wide range of knowledge and assistance supporting parents in their parenting journeys. They can help with family and relationship issues, advocacy, personal development and personal growth. We also have two facilitators for the Triple P parenting programme – a free, one on one course.

A social worker can visit you in your home or at a mutually agreed venue. The social worker will work alongside you to identify goals and work towards solutions that enhance your families well-being.

Our Merry Pop Ins Home Support provides practical support for families with children from pre-birth to 5 years. This includes: basic house work, caring for children, meal preparation etc.

Our Family Finance service consists of four budget advisors with over 30 years’ experience between them. They are trained and affiliated with the New Zealand Federation of Family Budgeting Services. They can help with budgeting, cash flow forecasting, contractual/agreement rights/obligations, advocacy with agencies, non-asset procedure and bankruptcy documentation advice.

Our physical environment

Our centre is conveniently located in Stanmore Bay opposite the Stanmore Bay shopping centre. We have spaces available for group sessions and for private consultations. There is ample free parking available.

Our staff offer a welcoming atmosphere of professional, knowledgeable and caring support. Call us on (09 424 4584) or visit our website for more information.